What Support Do We Offer
24/7 Operation Support
Our engineers are available 24/7 to provide operational support for the equipment you purchase. We respond to you whenever you need us.
Remote Tech Support
Our technical team can help you quickly troubleshoot equipment and pinpoint problems through remote assistance tools, avoiding long waits or unnecessary return operations.
Maintenance Reminder
We will provide you with printer maintenance cycle reminders and maintenance guidance to help you extend the life of your equipment and maintain stable printing results.
Basic Video Tutorials
Instructional videos for the basic category can be found below.
Professional Engineer Online Answers
As long as the equipment is purchased from us, we unconditionally solve the problem for you.
Aiden Hua
8 years of R&D experience with an average response time of <30 minutes.
Sky Zhang
The company's technical founder, who can provide professional guidance.
Tom Liu
6 years of after-sales experience, to solve a variety of difficult problems.
Service Process
Self-Help Detection
Online Send Forms
Uploading Information
Initial Response
Remote Diagnosis
Program Follow-Up
Confirmation of Results
Knowledge Base Update
FAQs
Please feel free to contact us if you have any questions. We will get back to you within 12 hours.
Email：admin@zyjjprinter.com
Phone：+86 137 1199 1696
Whatsapp：+86 13729928024
Address：Humen Town, Dongguan
We provide all-round technical support for all printing devices, including remote technical assistance, regular maintenance reminders, operation guidance, basic training and so on. Whether you encounter installation and debugging problems or printing anomalies, we can provide you with timely and professional solutions.
Our technical team provides 24/7 online support to ensure that our customers get a quick response whenever they have a problem. Even on holidays or weekends, we can be reached via form, instant messenger or phone.
You can submit a question through the form on the official website or contact a technician directly online. We suggest providing the equipment model, problem description, photos or videos to facilitate our quick judgment and assistance. Meanwhile, we also have a detailed service process to follow up the whole process from initial diagnosis to problem solving.
Yes, we've recorded basic video tutorials for each type of equipment to help you get up to speed quickly on equipment use and routine maintenance. The videos cover operation demonstrations, precautions, daily cleaning, and more.
Our engineers are all in-house technicians with years of hands-on experience. You can consult our engineers directly through our website and we will reply as soon as possible. Some of the typical problems also show the real communication records between engineers and customers, so that you can quickly understand how to deal with common problems.