About Pre-Sales
Do You Offer Operational Training?
We provide training on the operation of the equipment we sell and include the corresponding operating instructions in the product packaging. If you don't find it intuitive enough, you can check the Video page to find the corresponding operating video.
Do You Offer Equipment Customization Or OEM Services?
We offer these services, so if you have such a need, drop us a line or call the phone number.
Do You Provide The Software Needed To Print?
Yes, we provide the corresponding printing software after you purchase our printer. It is free of charge, and you will not incur any software purchase costs.
What Operating Systems Are Your Printers Compatible With?
Typically, we support operating systems such as Windows XP/7/8/10/11, MAC, and Vista. However, only a limited number of printer devices support MAC and Vista.
Is There A Warranty On The Equipment After Purchase?
We offer an equipment warranty. You will receive a warranty card and an exclusive device serial number in the package of your purchased device. If you need to have warranty service performed, you can contact us or leave a message.
How Long Of A Warranty Do You Offer?
We offer a 1-year warranty on all printer equipment, except for the DTF oven, heat press, and continuous ink supply system, which have a 6-month warranty.
Is The Printhead Covered Under Warranty?
For non-human caused damage, the print head has a 1-year warranty, just like the printer. However, if the damage is caused by humans, there is no warranty.
Do You Offer Remote Repair Services Or Technical Support?
We offer remote repair services. If it's urgent, you can directly contact our engineers. Simply submit your proof of purchase, and they can help you troubleshoot the issue.
Do You Support International Shipping?
Yes, we support international shipping. We ship internationally via DHL and FedEx. Ocean and air freight are supported.
How Is Shipping Calculated?
Don't worry, we will help you to calculate the shipping price and explain to you the regulations exactly included in the shipping cost. And some items offer free shipping.
How Long Does Shipping Take?
If we have stock in our overseas warehouses, this is shipped directly depending on the location of the warehouse. This usually takes about 3 - 7 days. If the shipment is made via courier service. The shipping time is around 20 - 40 days.
Are Invoices And Customs Clearance Documents Available?
Yes, we will provide complete invoices and commercial documents required for customs clearance for every order, including: commercial invoices, packing lists, export customs declaration documents, MSDS or other product compliance documents (if required). If there is any country-specific customs clearance requirement, please contact us before placing the order, we can prepare the relevant documents in advance according to your needs and assist in smooth customs clearance.
How Do I Place An Order?
You can place your order directly through our website, select the desired product model and quantity and submit your order.
What Payment Methods Do You Accept?
We support a variety of safe and reliable payment methods, including: Shopify Payments, Credit Cards, PayPal and more. We will process the order and arrange shipment at the first time after successful payment.
Can I Pay By Credit Card, Paypal Or Installment?
We do not currently offer automatic installment payments within the platform, but we can assist in arranging deposit + final payment for larger orders. Feel free to contact a sales consultant for more information.
Does It Support Bulk Quotes? Are There Any Discounts?
Of course support! We specialize in B2B market, and welcome all kinds of wholesale, agency, distribution and other cooperation. For different quantity levels, we offer flexible step price and the following support:
- Bulk Purchase Discount: the more quantity you buy, the more favorable the unit price.
- Exclusive pricing plan: according to the long-term cooperation intention, we can customize the pricing policy.
- OEM/ODM support: provide customized packaging and brand labeling services for bulk customers.
- Logistic assistance: We provide whole container/consolidated container shipment suggestions to reduce transportation costs.
Welcome to contact us for exclusive quotation and cooperation program for bulk purchase.
Do You Offer Operational Training?
We provide training on the operation of the equipment we sell and include the corresponding operating instructions in the product packaging. If you don't find it intuitive enough, you can check the Video page to find the corresponding operating video.
Do You Offer Equipment Customization Or OEM Services?
We offer these services, so if you have such a need, drop us a line or call the phone number.
Do You Provide The Software Needed To Print?
Yes, we provide the corresponding printing software after you purchase our printer. It is free of charge, and you will not incur any software purchase costs.
What Operating Systems Are Your Printers Compatible With?
Typically, we support operating systems such as Windows XP/7/8/10/11, MAC, and Vista. However, only a limited number of printer devices support MAC and Vista.
Is There A Warranty On The Equipment After Purchase?
We offer an equipment warranty. You will receive a warranty card and an exclusive device serial number in the package of your purchased device. If you need to have warranty service performed, you can contact us or leave a message.
How Long Of A Warranty Do You Offer?
We offer a 1-year warranty on all printer equipment, except for the DTF oven, heat press, and continuous ink supply system, which have a 6-month warranty.
Is The Printhead Covered Under Warranty?
For non-human caused damage, the print head has a 1-year warranty, just like the printer. However, if the damage is caused by humans, there is no warranty.
Do You Offer Remote Repair Services Or Technical Support?
We offer remote repair services. If it's urgent, you can directly contact our engineers. Simply submit your proof of purchase, and they can help you troubleshoot the issue.
Do You Support International Shipping?
Yes, we support international shipping. We ship internationally via DHL and FedEx. Ocean and air freight are supported.
How Is Shipping Calculated?
Don't worry, we will help you to calculate the shipping price and explain to you the regulations exactly included in the shipping cost. And some items offer free shipping.
How Long Does Shipping Take?
If we have stock in our overseas warehouses, this is shipped directly depending on the location of the warehouse. This usually takes about 3 - 7 days. If the shipment is made via courier service. The shipping time is around 20 - 40 days.
Are Invoices And Customs Clearance Documents Available?
Yes, we will provide complete invoices and commercial documents required for customs clearance for every order, including: commercial invoices, packing lists, export customs declaration documents, MSDS or other product compliance documents (if required). If there is any country-specific customs clearance requirement, please contact us before placing the order, we can prepare the relevant documents in advance according to your needs and assist in smooth customs clearance.
How Do I Place An Order?
You can place your order directly through our website, select the desired product model and quantity and submit your order.
What Payment Methods Do You Accept?
We support a variety of safe and reliable payment methods, including: Shopify Payments, Credit Cards, PayPal and more. We will process the order and arrange shipment at the first time after successful payment.
Can I Pay By Credit Card, Paypal Or Installment?
We do not currently offer automatic installment payments within the platform, but we can assist in arranging deposit + final payment for larger orders. Feel free to contact a sales consultant for more information.
Does It Support Bulk Quotes? Are There Any Discounts?
Of course support! We specialize in B2B market, and welcome all kinds of wholesale, agency, distribution and other cooperation. For different quantity levels, we offer flexible step price and the following support:
- Bulk Purchase Discount: the more quantity you buy, the more favorable the unit price.
- Exclusive pricing plan: according to the long-term cooperation intention, we can customize the pricing policy.
- OEM/ODM support: provide customized packaging and brand labeling services for bulk customers.
- Logistic assistance: We provide whole container/consolidated container shipment suggestions to reduce transportation costs.
Welcome to contact us for exclusive quotation and cooperation program for bulk purchase.
About After-Sales
How Do I Contact Technical Support If My Device Fails?
For any issues with equipment purchased from us, you can contact the relevant engineers for service through our Service page (proof of purchase required). You can also contact the salesperson assigned to your order (you will be notified of the corresponding salesperson by email after the order is placed).
What Are Your Customer Support Hours?
Sales support is available Monday through Friday, 8:00 AM to 5:00 PM. After-sales engineers are available 24/7. We recommend that you contact our after-sales engineers.
Do You Provide Shipping For Replacement Parts After Troubleshooting?
If your device is under warranty, simply fill out the warranty card and notify us via email. Upon receiving your email, a dedicated after-sales engineer will contact you for a preliminary inspection to see if the issue can be resolved. If a replacement part is indeed necessary, we will provide it free of charge.
Is The Print Software Updated Regularly? How Can I Download It?
Our printing software does not automatically update. To obtain the latest version, please contact us. We will also evaluate whether an update is necessary for you.
Does The Printer Support The Addition Of Expansion Devices?
Some printers support expansion modules. Please browse our products for compatible devices. We also offer custom solutions for printer expansion modules. Leave us a message if you have any specific needs.
Do You Offer Upgrade Suggestions If I Want To Expand My Print Category?
We offer similar customized printing needs. However, further communication between you and our sales staff is required. If possible, we would like you to come over to our factory for on-site testing and communication to better define your needs.
Can I Return Or Exchange A Product Or Accessories If They Arrive Damaged?
You can make a return or exchange. However, before doing so, we will assess which part of the process has gone wrong this time. This usually takes 1 - 3 days to confirm, so we hope you understand.
Can I Return The Product If It Doesn't Match The Description?
If we send you an order with products that don't match the description, you'll enjoy a no-questions-asked return. It's on us.
What Is The Return And Exchange Process? Who Pays For Shipping?
The specific process is: receive a refund or return reminder ➡️ confirm the link problem ➡️ both parties negotiate ➡️ to determine the refund or return. If the problem is caused by us, we will bear the shipping cost in full.
Do You Support No-Excuse Returns? How Many Days?
Due to international shipping, we support no-excuses returns within 1 - 7 days (depending on whether the product is shipped or not). You can return the item without any reason until the order is confirmed and shipped. We do not offer no-excuses returns while the item is in transit and the item does not have any quality issues.
How Long Does It Take To Get A Refund? Returned The Same Way?
We do not offer refunds for products if it has been over 30 days since shipment. Refund requests will be processed within 7 days from the date of submission. All refunds will be issued via the original payment method.
How Do I Contact Technical Support If My Device Fails?
For any issues with equipment purchased from us, you can contact the relevant engineers for service through our Service page (proof of purchase required). You can also contact the salesperson assigned to your order (you will be notified of the corresponding salesperson by email after the order is placed).
What Are Your Customer Support Hours?
Sales support is available Monday through Friday, 8:00 AM to 5:00 PM. After-sales engineers are available 24/7. We recommend that you contact our after-sales engineers.
Do You Provide Shipping For Replacement Parts After Troubleshooting?
If your device is under warranty, simply fill out the warranty card and notify us via email. Upon receiving your email, a dedicated after-sales engineer will contact you for a preliminary inspection to see if the issue can be resolved. If a replacement part is indeed necessary, we will provide it free of charge.
Is The Print Software Updated Regularly? How Can I Download It?
Our printing software does not automatically update. To obtain the latest version, please contact us. We will also evaluate whether an update is necessary for you.
Does The Printer Support The Addition Of Expansion Devices?
Some printers support expansion modules. Please browse our products for compatible devices. We also offer custom solutions for printer expansion modules. Leave us a message if you have any specific needs.
Do You Offer Upgrade Suggestions If I Want To Expand My Print Category?
We offer similar customized printing needs. However, further communication between you and our sales staff is required. If possible, we would like you to come over to our factory for on-site testing and communication to better define your needs.
Can I Return Or Exchange A Product Or Accessories If They Arrive Damaged?
You can make a return or exchange. However, before doing so, we will assess which part of the process has gone wrong this time. This usually takes 1 - 3 days to confirm, so we hope you understand.
Can I Return The Product If It Doesn't Match The Description?
If we send you an order with products that don't match the description, you'll enjoy a no-questions-asked return. It's on us.
What Is The Return And Exchange Process? Who Pays For Shipping?
The specific process is: receive a refund or return reminder ➡️ confirm the link problem ➡️ both parties negotiate ➡️ to determine the refund or return. If the problem is caused by us, we will bear the shipping cost in full.
Do You Support No-Excuse Returns? How Many Days?
Due to international shipping, we support no-excuses returns within 1 - 7 days (depending on whether the product is shipped or not). You can return the item without any reason until the order is confirmed and shipped. We do not offer no-excuses returns while the item is in transit and the item does not have any quality issues.
How Long Does It Take To Get A Refund? Returned The Same Way?
We do not offer refunds for products if it has been over 30 days since shipment. Refund requests will be processed within 7 days from the date of submission. All refunds will be issued via the original payment method.
About DTF Series Of Equipment
What Is The Transfer Temperature For DTF?
This should be specifically according to the process and materials and equipment to do different adjustments, generally between 145 ℃ and 165 ℃, transfer needs 6 to 15 seconds.
What Causes A Blown Ink Capsule In A DTF Printer?
This is usually related to the quality of the ink capsule itself, excessive flow from the ink circulation pump, clogged ink lines in the machine, and unreasonable cycle time settings.
DTF Printer Ink Pump Doesn't Automatically Start/Stop
You can start by confirming that the ink pump is working properly and that the relay controlling the operation of the ink pump is malfunctioning.
What Causes Ink To Flow From The Ink Tube Of A DTF Printer?
It may be due to the poor quality of the ink tube, the installation did not do the test. Or the ink circuit is not well designed, resulting in damage and breakage during movement. It is also possible that the connector in the ink circuit is loose and fall off. Or the ink tube material and the use of ink is not suitable, leading to ink corrosion of the pipeline material.
Will DTF Clog The Nozzle Without An Agitation System?
It will be easier to clog the printhead. The white ink itself will settle and stratify, and the resin content in the ink will air-dry to form a film when it comes into contact with air.
How To Maintain The DTF Printer?
Routine maintenance starts with cleaning the printheads, cleaning the waste ink cartridges or suction pads, and checking the ink supply system. Regular maintenance starts with cleaning the inside of the unit, inspecting drive components, and printing tests.
Can The DTF Printer Print On Any Fabric?
Not any fabric can be printed, in general the fabrics that can be printed are divided into cotton, linen, silk, polyester, nylon, cotton-polyester blends, leather, elastic fabrics and so on.
What Is The Regular Baking Temperature For The 30CM Shaker?
The temperature of the baking still depends mainly on the melting point of the powder, depending on the printing speed of the printer used. Specifically to refer to the effect of baking to fine-tune.
What Should I Do If The Paper Collector Of The 30Cm Jitterbug Is Not Controlled?
You can see if one or more of these electrical parts are damaged. Then replace the damaged electrical parts.
What Is The Transfer Temperature For DTF?
This should be specifically according to the process and materials and equipment to do different adjustments, generally between 145 ℃ and 165 ℃, transfer needs 6 to 15 seconds.
What Causes A Blown Ink Capsule In A DTF Printer?
This is usually related to the quality of the ink capsule itself, excessive flow from the ink circulation pump, clogged ink lines in the machine, and unreasonable cycle time settings.
DTF Printer Ink Pump Doesn't Automatically Start/Stop
You can start by confirming that the ink pump is working properly and that the relay controlling the operation of the ink pump is malfunctioning.
What Causes Ink To Flow From The Ink Tube Of A DTF Printer?
It may be due to the poor quality of the ink tube, the installation did not do the test. Or the ink circuit is not well designed, resulting in damage and breakage during movement. It is also possible that the connector in the ink circuit is loose and fall off. Or the ink tube material and the use of ink is not suitable, leading to ink corrosion of the pipeline material.
Will DTF Clog The Nozzle Without An Agitation System?
It will be easier to clog the printhead. The white ink itself will settle and stratify, and the resin content in the ink will air-dry to form a film when it comes into contact with air.
How To Maintain The DTF Printer?
Routine maintenance starts with cleaning the printheads, cleaning the waste ink cartridges or suction pads, and checking the ink supply system. Regular maintenance starts with cleaning the inside of the unit, inspecting drive components, and printing tests.
Can The DTF Printer Print On Any Fabric?
Not any fabric can be printed, in general the fabrics that can be printed are divided into cotton, linen, silk, polyester, nylon, cotton-polyester blends, leather, elastic fabrics and so on.
What Is The Regular Baking Temperature For The 30CM Shaker?
The temperature of the baking still depends mainly on the melting point of the powder, depending on the printing speed of the printer used. Specifically to refer to the effect of baking to fine-tune.
What Should I Do If The Paper Collector Of The 30Cm Jitterbug Is Not Controlled?
You can see if one or more of these electrical parts are damaged. Then replace the damaged electrical parts.
About UV Series Of Equipment
UV Flatbed Printer Can Print Embossed Effect?
Yes, embossed effects are usually used in the signage, decoration, gift and packaging industries.
UV Printer Clogged How To Solve?
You can resolve clogging issues by using the automatic cleaning function, moisturizing the print head, or replacing the filter.
Is It Possible To Install 3 Printheads On A3 UV Flatbed Machines?
Existing machines for sale are configured with 2 printheads, a 4-channel print color, 2-channel print white, the other one is to print varnish. 3 printheads printhead configuration is also common, a print color, a print white, a print varnish. But the printer ink cart will be larger than the existing one, because it is necessary to install more than one nozzle position, at the same time the cost of the machine, packaging will be relatively have changed.
UV Flatbed Printer Can Print Embossed Effect?
Yes, embossed effects are usually used in the signage, decoration, gift and packaging industries.
UV Printer Clogged How To Solve?
You can resolve clogging issues by using the automatic cleaning function, moisturizing the print head, or replacing the filter.
Is It Possible To Install 3 Printheads On A3 UV Flatbed Machines?
Existing machines for sale are configured with 2 printheads, a 4-channel print color, 2-channel print white, the other one is to print varnish. 3 printheads printhead configuration is also common, a print color, a print white, a print varnish. But the printer ink cart will be larger than the existing one, because it is necessary to install more than one nozzle position, at the same time the cost of the machine, packaging will be relatively have changed.
Still Have Question?
Phone
+86 137 1199 1696
admin@zyjjprinter.com
Address
Humen Town, Dongguan